Printing Issues
One of the primary concerns with the Xerox WorkCentre 5335 is related to printing capabilities, especially when it comes to printing PDFs. Users often report that jobs appear to successfully complete in the print queue and on the printer log while failing to produce any physical printouts. Additionally, many struggle with general printing failures, where documents do not print due to misconfigurations in the printer settings, such as the incorrect size or type of paper loaded in the tray. Itโs also noted that certain print jobs sent through CA SPOOL may not be processed, leading to frustration among users. Itโs essential to ensure that the printer driver is correctly configured for remote printing, as this can alleviate many of the issues related to print jobs not being processed.
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Paper Handling Problems
Paper jams are one of the most frequent complaints from users of the WorkCentre 5335. These jams typically occur due to several reasons: using the wrong type of paper, overloading trays beyond their capacity, or mechanical wear from rollers. To minimize or avoid these jams, users are advised to inspect for obstructions and to adhere to the recommended paper types and sizes specified in the printer manual. Additionally, higher-resolution settings can result in slower printing since they require more processing power and time, which can cause frustration if users are not aware of these implications.
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Error Codes
While using the Xerox WorkCentre 5335, users may encounter specific error codes that indicate particular issues. For instance, Error Code 016-799 signifies a print instruction failure, which could stem from software communication problems between the printer and the computer. Furthermore, Fault Code 059-315 points to a center thermistor overheating, which necessitates professional intervention to resolve. Understanding these error codes allows users to identify issues swiftly and take corrective action, whether that involves adjusting settings or seeking technician support for more complex failures.
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Copy and Scan Quality
Poor quality in copies or scans is another problem reported by users, which may arise due to improper settings or hardware issues such as worn-out components. It is crucial to adjust settings to the required standards and, when necessary, consult the user manual for troubleshooting steps. Xerox recommends reaching out to customer support if the quality does not improve after following the provided guidelines. Regular maintenance, such as cleaning and calibrating the printer, can also help ensure optimal performance in print, copy, and scan functions.
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General Troubleshooting Techniques
Basic troubleshooting techniques can often resolve common issues encountered with the Xerox WorkCentre 5335. A straightforward yet effective method to fix many problems is to restart the printer. This can be accomplished by turning off the printer, waiting a couple of minutes, and then turning it back on. Additionally, checking the type of paper used and ensuring it is suitable for the printer’s requirements can mitigate several problems related to paper handling. For a more in-depth diagnosis, users can print a test page to see if the printer is functioning correctly. Accessing the user guide or the Xerox Support website can provide further insights into troubleshooting procedures.
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