General Troubleshooting Resources
For users experiencing issues with the HP Color LaserJet Enterprise M651dn, HP offers a variety of user guides and troubleshooting manuals. These resources provide essential instructions on performing specific print tasks and addressing common problems. These manuals not only cover troubleshooting steps but also include critical information for maintaining the printer’s performance, thus reducing the frequency of issues. Users can rely on official resources from HP to find solutions tailored specifically for the M651 series, including detailed troubleshooting guides published on their support pages, such as the HP support site.
Specific Printing Issues: Black Ink Not Printing
A prevalent issue faced by many users is the printer’s inability to print black ink after changing the toner. Despite replacing the black toner cartridge with a brand-new OEM unit or even using a functioning toner from another M651 printer, some users continue to experience issues with black printouts. This perplexing problem may stem from a variety of causes; for example, there have been instances where the DC Controller board needed replacement, but it did not resolve the issue. For more details on this problem, users can refer to discussions on forums such as the HP Support Community.
Paper Jams
Another recurring problem with the HP Color LaserJet Enterprise M651dn is paper jams, specifically indicated by error code 13.b2.d2. This error signifies that the printer is experiencing difficulty picking up paper from Tray 2, resulting in a halt of printing operations. Users have reported that although Tray 1 continues to function properly, the failure of Tray 2 can lead to significant delays and interruptions in workflow. To manage this issue, it is crucial to implement routine maintenance practices, such as ensuring that the paper is loaded correctly and is compatible with the printer. More information on dealing with this specific jam can be found in the HP Support Community.
Connectivity and Firmware-Related Issues
Connectivity challenges are prevalent for the HP Color LaserJet Enterprise M651dn, especially in wireless environments. Users might encounter login timeouts or print job failures after installing a wireless solution or integrating a Jetdirect 3100w. Such issues not only disrupt workflow but can also frustrate users since they impede the convenience of wireless printing. Additionally, problems related to firmware have surfaced; for instance, the Color Engine cycle counts may not properly increment with certain versions of HP FutureSmart firmware. Regular updates and taking advantage of the troubleshooting assistance on the HP website can help mitigate these issues.